Support

Need help with ShuffleUp? We're happy to assist.

Contact us

Email support@tekadept.com and we'll get back to you as soon as we can.

To help us resolve your issue quickly, please include:

• Your device model and operating system version (e.g. iPhone 15, iOS 18)
• The version of ShuffleUp you're running
• A short description of the problem and the steps to reproduce it

Frequently asked questions

How do I start a game?
Open ShuffleUp, tap Host Game, choose a card game, and share the QR code or table code with your friends.

How do my friends join?
They scan the QR code with their phone camera, or open play.shuffleup.cc and enter the table code — no app install required for players.

Is ShuffleUp free?
Rummy and Blackjack are free. Hearts, Spades, Texas Hold'em Poker, and Crazy Eights are one-time purchases ($0.99 each, or all four for $2.49). ShuffleUp is ad-free.

How do I restore my purchases?
Go to Settings → Restore Purchases. Purchases are tied to your App Store / Google Play account, so they re-unlock automatically on a new device or after reinstalling — no sign-in needed.

A player can't join, or the connection dropped.
Make sure both phones have a working internet connection, and keep the host's phone open (it runs the game). Re-scan the QR code or re-enter the table code to reconnect.

Where can I read your privacy policy?
See the ShuffleUp Privacy Policy.